Operations Manager (Real estate/ Investments)

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Employer - First Executive
Job Description

· Ensure that all activities meet and integrate with the organizational requirements for quality management, Health and Safety, legal and statutory requirements and general duty of care.
· Carry out regular reviews of contract performance against budget and plans. Review, implement and evaluate remedial action.
· Prepare and submit business reports, as required. Highlighting the area wise financial and operational status. Also forecast positions for next periods.
· Conduct reviews and evaluations for cost reduction opportunities. Drive growth plans for all contracts to optimize profitability.
· Provide operational advice and information to Business Development Manager for tender process and negotiation of new contracts.
· Understand and avoid financial risk, and drivers of cost. Understand the financial outputs ensuring that the service is within budget
· Assist in the implementation and mobilization of all new contracts within KSA. Evaluate start-up procedures and feedback to Business Development Unit.
· Identify opportunities to optimize contract profitability through advising on key inputs. Advise on the viability of existing contracts and take pre-emptive measures to maximize opportunity to renew contract on expiry.
· Work closely with the General Manager to develop and implement a comprehensive customer care program tailored to each client's needs. To include designated points of contact and measurement and evaluation of client satisfaction.
· Work closely with the General Manager to develop and implement an annual resourcing plan for the KSA. To include recruitment requirements.
· Manage training and ongoing development requirement of employees. Carry out appraisals, as required.
Develop and maintain a continuous improvement mind-set to service delivery that generates
· “Added value” to the business. Continuously review key performance indicators (KPI's), best practice, and review benchmarks.
Develop and implement an effective and robust, two-way communication structure for both the internal and external customer. Design effective feedback and evaluation process to assess effectiveness of service.
· Minimum Bachelor’s degree in facilities management, engineering or a relevant business
/ Commercial qualification.
· HSEQ certificate / diploma is an advantage
· Minimum of 8 years of management experience in a facilities management environment with experience of technically complex and multi-disciplined sites.
· Minimum of 10 years hands on experience in facilities management.
· Significant management experience with strategic and budgetary responsibility gained within a major organization. Strong commercial mind-set and financially fluent.
· Excellent time management skills and able work to strict deadlines.
· A proven track record of managing suppliers and sub-contractors
· Provide high level of customer service to both internal and external customers. Prompt response to queries in writing or by telephone.
· Effective organizer and implementer. Ability to provide a high standard of administrative support. Able to implement administrative processes and pro-actively resolve problems.
· Motivational and ambitious leader with the ability to drive change in business and performance management processes.
· Excellent influencing, interpersonal and communication skills. Strong and professional presentation, written and verbal skills.
· Takes ownership of

Location - Saudi Arabia
Date Posted - 11 Dec 2019
salary - Negotiable
Experience - 1-5 years
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